It's becoming increasingly clear to me that Google hasn't a clue what they're doing. The problem has continued all day today with no progress. Googlebot 239 continues to hammer away at the same page time and time again, and no one at Google has a clue how to stop it.
Has anyone thought about shutting down Googlebot 239? Of course not.
The most recent communication from them asked me to verify precisely what web site was being impacted by all of this. That came with the statement that they'd like to investigate further.
I'd certainly hope so, you idiots.
Let's see, I've sent more than a dozen e-mails, several copies of the log files, submitted the web form multiple times, and only now does someone say, "Can you tell us what web site we're talking about?"
What the fuck ever.
I'm so sick of this. The bandwidth Google continues to consume is going to cost me a fortune — and the month isn't over yet.
I can tell you they recently updated the bots and, from this experience, those updates were done by a dead person, someone who hadn't a clue what they were doing, and the people in charge of troubleshooting and resolving issues don't even know how to spell Google, let alone resolve a problem with their code.
Simply amazing. They were able to build the largest index of web sites in the world and yet they're entirely unable to fix a problem with their damn program.
It's worse than a bad dream — it's a nightmare.
I've lost all respect for Google at this point. The lack of customer service, the inability to fix a simple problem they obviously created, their inability to pay attention and actually read the various problem reports I've submitted to them, and the fact that they intentionally made it impossible to get immediate help (or any help at all if this experience means anything) goes to show me that the company has lost control. They're so overwhelmed with the success of their IPO that they've decided the little guy is meaningless and can be stepped on at will.
I will say that one of the executive assistants that I contacted yesterday sent me an e-mail asking if I'd been contacted because they'd assured her that they would get right on it. She can teach the rest of those boneheads a thing or two about customer service and "owning the issue" — a concept which appears to escape the rest of the employees there.