I figure I might as well keep updating the site with information regarding Google's continuing theft of my bandwidth and apparent lack of interest in customer service.
Two hours after I spoke with someone at the corporate office, Googlebot continued hammering the site and stealing my bandwidth.
As I was monitoring it and getting ready to call back, I get an e-mail response to the several e-mails I sent over the last three days that starts with this: "Thank you for your note. We are sorry you have had trouble contacting us."
If you've been in the technology industry at all or have spoken to a customer service rep with any company, you'll know that's called projection — make it sound like the customer has a problem rather than the company that's failing to perform or react in a timely manner.
Excuse me? I had what problem? Oh, the problem with you people not responding is somehow my fault?
I don't think so. I've not had any problems contacting people at Google. I've had problems getting Google to fulfill its first tenet as noted on its site here: "focus on the user and all else will follow."
I'm the fucking user!
The e-mail goes on to say, "We've made some changes recently that should have reduced the load on your servers."
These people don't know the difference between decrease and increase.
So I respond back to the e-mail with the log files that show Google's activity on my site for February — a log file that shows it hit the site nearly 68,000 times in the last five days and continues to hit the site even now.
I wait and watch, hoping to see it drop off of the server. Then it does.
I was ecstatic. Sadly, that joy would soon turn to sorry and deepening anger.
Within only a few minutes, the same Googlebot showed up again and, again, began indexing the same pages over and over and over again.
I promptly sent another e-mail pointing that out, then waited and watched.
After some amount of time (by then I was losing track), I called them back and got some other executive assistant on the phone.
No, of course I can't let you speak to anyone. Sorry, that's not going to happen. Just e-mail me the info and I'll take care of it.
Sounds familiar, huh? Well, you can't get around a well-trained executive assistant, so I sent the info again.
I don't expect anything different to happen at this point, but it never hurts to hope. If nothing else I might get a cease and desist letter for these posts!
By the way, Googlebot is still on the site right now.