Google (66.249.66.239 [ crawl-66-249-66-239.googlebot.com ]) has been slamming my site for the last five days.  I reported this to them via e-mail on Sunday (2/20) using an e-mail address they provided on their web site.  I got an immediate response saying they wouldn't respond to any e-mail sent to that address and that I needed to use a web-based form on their site.

So I went to the site and tried to submit the information, but at least one version of the form doesn't work.  I sent another e-mail to several different addresses hoping to get someone's attention and to let them know their form didn't work and the site still said to send an e-mail.

Over the course of the next few days (still happening today, by the way), I've repeatedly submitted the info via their site and sent them e-mails asking them to fix the problem.

Google has now consumed all of my server's monthly bandwidth (more than 5 times my normal usage) and is still running strong — reading the same pages over and over and over again (the logs clearly indicate it's hitting the same few pages repeatedly).  This is now day five of this fiasco — three days since I started contacting them — and I have yet to hear anything from them or to have the problem resolved.

I finally decided to call their corporate office.  That's not much better.  There's no receptionist, there's no live support people, and the only way to get someone on the phone is if you know their name or extension or want to talk to someone in sales.  I used their site to locate an executive and dialed in his name.  He wasn't available (anyone surprised?), but I was able to get his assistant on the phone.

Finally a real person who listened and offered to help.

She asked that I send her the information I'd been submitting and she would try to get it to the right person.

We'll see how that goes.  In the meantime, Google has consumed (in five days) more than 2 GB of bandwidth and continues to slurp it down as of this moment.  The bot has read pages from my site 68,772 times already in this month alone — most of which have happened in the last five days.

If Google is such a cool company, why in the hell don't they respond to problem reports?  Why don't they care when they're costing me money?  Why don't they try to solve the issue that was reported three days ago and every day since?

Sorry, but that's just bad business and bad netizenship.  Stop stealing my bandwidth (which is what they're doing) and play nicely with the other kids in the sandbox.  Failing that, close down your business and get lost.