As some of you may remember, I suffered an interruption in my internet service when I moved early last year.  The interruption was due to the service provider.

Well, once again I'm without DSL.  Once again it's due to the service provider.  Their idea of "infinite service" is laughable at best.  Yes, I'm talking about SBC.

I originally scheduled the transfer of my DSL and phone service for October 1 based on a move date of October 2.  When I decided to move this past weekend, I called and had the transfers moved up as well.  This is apparently something SBC has little experience with — or little interest in getting right.

Since the original DSL transfer date was set at October 5, it was never changed when I switched the dates to September 17.  I discovered this problem Sunday when I was setting up my computer, so I called SBC to find out when the DSL would be turned on.  That's when they told me it would be another two weeks because the original transfer date had already been processed and it was impossible to change.

It only takes 7-10 days at most to move DSL, so I was a wee bit upset about this.  Sadly the only change they could make to the date was to push it out even further.  That's not acceptable and no one at SBC has any idea of how to change the date to an earlier one, so I'm once again without DSL for a while.  Until the DSL is up and running, my home internet connection is dial-up.  How archaic is that?  This means site updates may not be as forthcoming as I had hoped, but I'll try my best not to leave you hanging for too long.

As for SBC, they suck.  The excuses for this are just that — excuses.  It's pitiful that a technology company is at the mercy of their own technology, unable to change dates in the system once they've been processed.  I think the "infinite service" advertising campaign they're running should be considered false advertisement since I have had three separate experiences with them on this and, in each of those cases, I have found the service lacking to an infinite degree.